Refunds and cancellation

The app is free

Using FollowUp Desk X costs nothing. There is nothing to refund unless you buy Pro, which is described on the Pricing page.

Your right to cancel

As a consumer in the EU you normally have 14 days to cancel a digital purchase. Because Pro is switched on for your server immediately, you are asked to agree, before paying, that it starts at once and that you lose the 14-day right once it does. If you did not agree to that, or Pro was never switched on, you can still cancel within 14 days.

When we refund anyway

• You were charged twice for the same thing.
• You paid and Pro never switched on.
• Pro is broken or clearly not what the pricing page described, and we cannot fix it.
• Someone under 18 bought without permission from the person paying.

When we will not refund

• You changed your mind after using Pro.
• Your account was suspended for fraud or chargebacks.

Membership

Pro renews every month or every year, as you chose, until you cancel. Cancelling stops the next payment; the period you paid for keeps running until it ends. We do not refund part of a month or year that has already started.

How to ask

Write to support.scappix@gmail.com with the email address of the account and the date of the purchase, and include your Stripe receipt if you have it. We answer within five working days. Refunds go back to the card or account you paid with.

Your statutory rights

Nothing here limits rights you have under Danish or EU consumer law.